Privacy Policy


This privacy policy sets out how Unforgettable Memories, Corp D.B.A. USA Office Furniture uses and protects any information that you give USA Office Furniture when you use this website.

USA Office Furniture is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

USA Office Furniture may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 04/01/2015.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postal code, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests.
  • We will never sell your information.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You may choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Returns and Exchanges

We at USA Office Furniture strive to exceed your quality and service expectations.

If you are not satisfied with an item purchased online from USA Office Furniture, we will gladly accept return items for a full credit within 30 days of delivery.

Please contact us at (+ 001) 305.888.8218 or Email us ( to initiate your return request.

Refunds will be given in the original payment form and applied when the product arrives at USA Office Furniture.

Please keep in mind that furniture is vulnerable to damage during shipping; please be sure to keep the original packaging materials for items you may wish to return.


Shipping and Delivery Information

Currently we ship to all 50 U.S. States, the District of Columbia and U.S. Territories. We do not ship to P.O. boxes, international addresses or APO addresses. Please call us at 305-340-4561 with any questions. Export orders can be made with a Sales Executive by calling 305-340-4561.

Furniture that ships via UPS or FedEx Ground typically will be left at your door if you are not there at the time of delivery. However, Common carrier deliveries require you to be present at the time of delivery. If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them.

Shipping methods vary depending upon the size of the item(s) being ordered. Product specific information is available on each product page.

UPS/FedEx deliveries:
UPS and FedEx deliveries will be brought inside your building.

Common carrier shipments:
Your order will be shipped with tailgate delivery, meaning the furniture will be delivered to your dock. If there is no delivery dock at your business or home office, you will be responsible for taking the furniture from the tailgate of the delivery truck.

If you have special needs or questions, tell us in the shipping instructions/order comments area during checkout or call us at 305-340-4561 to discuss. If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them.

Because delivery times are scheduled at the discretion of the carrier used for your order, we cannot accept requests for specific delivery times.

Shipping times are indicated on the product page for each of the items on our website. Generally, items that Ship Today will arrive in 2-5 days, In Stock items arrive in one to two weeks and Made-to-Order or Special Order items arrive in two to four weeks.

USA Office Furniture ships from a variety of vendors and our own warehouses.

Delivery charges vary. Delivery rates generally run 15-20% of the merchandise price; however, that can change based on product weight and shipping origin. Please call 305-340-4561 and a sales representative will give you a rate. Additional delivery charges will be applied on shipments to Alaska, Hawaii and U.S. territories. We do not deliver to P.O. boxes, international addresses or APO addresses